You talk about being my “IT partner,” but isn’t that more expensive than buying the services I need on a commodity basis?
Exactly the opposite is true. Buying services on a commodity basis removes expertise from the process. You’re doing your own network diagnostics so you may end up paying for services you don’t need and overlooking something that’s critical.
I don’t think I can afford remote monitoring and management. Won’t I save money by calling you when I need you?
The most expensive way to manage a network is to let it go down in the first place. Proactive management keeps your business up and running and identifies potential problems before they become work stoppages.
My business has unique operational needs. Should I be looking for providers with specific domain experience?
Domain experience is never a bad thing. But what is even more important is the knowledge that goes into making your network deliver the needed functionality. You will always know more about your business than your network service provider. You want your service provider to bring technical experience and expertise to your network.
What if you haven’t worked with my hardware before?
We’ve worked with a broad range of industry leading hardware. But even if yours is not one of those, the underlying technology systems function in similar ways. It’s sort of like asking if you can drive a Ford when you’ve always had Chevys.
How can I be sure the transition from my current provider will be seamless?
Just about every one of our existing clients was transitioned from another provider. We make the process seamless by collecting all of the necessary information prior to switching over. Our due diligence and technical expertise makes the process painless and practically invisible to your staff.
You talk about rapid response times but what does that actually mean?
We guarantee response times for clients under contract. We also have an excellent reputation for responsiveness among clients who do not have contracts but there is no question that our contract clients are our first priority, as they should be.
If I’m not a technology expert, how can I be sure you won’t up-sell me things I don’t need?
We look for long-term relationships with clients, not a quick sale. So we leverage our expertise in your best interests, making sure you get the best results for your dollar and maximize the effectiveness of your budget. Because that’s also in our best interests.